Crypto Didn’t Arrive to My Trust Wallet? Solution

Did you send crypto that was not received? Once you hit “Send” on the app, the transaction will be passed over to the network and where the miners or validators process it. The confirmation of a the transaction can take from minutes to just seconds depending on the network. Once you see confirmations, then this is an indication that it was accepted by the network and has been permanently recorded on the blockchain.

In the event that the transfer is not showing on the receiving end, here are some steps that can help:

Step 1 – Confirm the Destination Address

Sometimes overlooked but this has to be verified first. Check where the crypto was sent. Is the address correct? Review the transaction and confirm if it was actually sent to the correct receiver.

Tap on the transaction to check the receiving address. You can tap on More Details to see the transaction on the blockchain explorer for further confirmation.

Step 2 – Does the Receiver Need a Memo or Destination Tag?

With centralized wallets that are on exchanges, a Memo or Destination Tag are always needed. This helps them in keeping the costs low for maintaining several wallets and for easier management. If you forgot to include this information then you need to contact the receiver. In most cases, exchanges will need to confirm that you are the real sender, before they can credit your deposits.

Note: Did you send your crypto to Binance for instance? Check out this article that may help in getting your funds back. It may differ from other exchanges, please coordinate with them directly.

Step 3 – Does the Receiver Support The Crypto?

There are thousands of cryptocurrencies that Trust Wallet is able to receive. However, some wallets or exchanges may or may not be supporting the crypto that you have sent.

Here is an example of a supported asset on Trust Wallet that is on several blockchains. The Ethereum mainnet token is on the left while the Binance-Peg ETH is on the right.

Things to check before you hit send:

  • Is it the correct network or blockchain?
  • Check the address format. ETH addresses (which is widely used by ERC20 tokens) are also used by different blockchains.
  • Confirm the token name and tickers symbols.

Step 4 – Contact the Receiver

After going thru all the steps and you are certain that you have submitted the transaction properly, the next step is to contact the receiver. If the recipient is another wallet app or an exchange, then please reach out to their support team. The app has successfully done its job and has sent your crypto.

Did not receive coins in Trust Wallet?

Locate your missing coin. Tap on the two squares to the right of the coin to copy its address. Go back to the Trust Wallet app and paste the address in the search bar. The coin should now show in your wallet.

Why is my crypto not showing in wallet?

Lastly, some tokens might not show up properly if their token logo is not yet added to our database. It is a must to check if the addresses on your wallet actually hold some crypto. The best way to confirm your balance is to browse their respective blockchain explorers.

How long does a transfer from Trust Wallet to crypto take?

Many crypto users rely on Trust Wallet to safely send and receive cryptocurrency. The entire process could take 10 minutes or some hours, depending on how high the transaction fee was.

How do I track my wallet in trust?

How to View Recent Transactions on Trust Wallet

  1. Launch your Trust Wallet app.
  2. Head to the token section and tap on the cryptocurrency you would like to view.
  3. A list of your recent transactions will be displayed.

Why is my transaction pending on Trust Wallet?

Since miners collect gas fees paid by the sender, they usually look for transactions with the highest gas price to approve first. That is why lower gas price transactions take longer to process.

How long should I wait for a pending transaction?

How long will a transaction remain in pending? Generally it takes about 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. While a transaction is pending, the amount is deducted from your available funds, not your account balance.

What happens if a pending transaction never goes through?

A pending charge generally indicates to merchants that funds are available, even if the transaction hasn’t cleared yet. However, if the merchant never attempts to clear the transaction, the charge expires, and the amount is returned to the debit or credit account.

What to do If Crypto Didn’t Arrive in My Trust Wallet

Did you send crypto that was not received in your Trust Wallet? Send an email to:

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