As the Ethereum ecosystem grows, a very popular option for building new technologies is to build a custom network, or a sidechain — in other words, another blockchain or network that is compatible with Ethereum — and then allow users to transfer tokens, or value of some kind, between the networks.

There are many prominent examples, and as Ethereum scales, they will no doubt grow and evolve. MetaMask has been, and continues to be, a crucial linchpin allowing users to move more or less seamlessly between networks.

That said, there are some significant, and common, pitfalls when dealing with sidechains that you want to avoid. The present article is written to be a non-definitive guide to best practices when dealing with EVM-compatible chains. We can’t hope to capture all the nuances of dealing with every instance of every sidechain; the following are general guidelines. Troubleshooting tips are further down.

Best practices

1. Do your due diligence
   • Not all networks are safe. In order to offer e.g. cheaper and faster transactions, custom networks usually have different security and reliability guarantees than mainnet. Try to understand the risks before moving significant value to a custom network.
   • Make sure you trust the network provider. A malicious network provider can lie about the state of the blockchain, withhold transactions, and record your network activity and IP address.
2. Ensure accurate and correct custom network information
   • Find the network on https://chainlist.wtf/ to add it to MetaMask automatically. You can also add custom networks to MetaMask manually using a few other methods.
   • Always verify custom network information. When a website asks you to add a custom network, how do you know that you can trust the information? We have some recommendations in our verification guide.
3. Always use established bridges or portals to move tokens between networks
   • MetaMask cannot track transactions between networks. You are responsible for understanding how any cross-network transactions or deposits work. Make sure you trust the network operator and any Ethereum address you send funds to.
4. NEVER send tokens directly from one network to another
   • If you attempt to send cryptoassets directly from one network or chain to another, this will most likely result in permanent and irreversible asset loss
   • Although a custom network may be Ethereum-compatible, they are not the same as the Ethereum Mainnet. You may have the same Ethereum addresses on all networks, but your assets and transactions are specific to each network, unless the custom network provider allows you to move funds in to and out of it.
   • This means you probably have to use a bridge to move assets from one chain or another. Read more about bridges here.
5. Be aware of the limitations of technical supportMetaMask is a powerful tool that is open to the world to build upon. That means that many other networks and dapps have, and will, use MetaMask as the link between their dapp and you, the user. That does not mean that MetaMask offers technical support for all of those products and protocols. If you are interacting with a non-ConsenSys, non-MetaMask third party, seek technical assistance from them first unless you are sure that what you’re experiencing is a problem with MetaMask.Additionally, some popular decentralized exchanges and dapps are, as mentioned, protocols — that is, they are smart contracts, software programs that live on the Ethereum blockchain and do not have any centralized authority who runs them the way a traditional website or service is run. They are purely peer-to-peer interaction. This means they may not offer technical support beyond a users’ forum, Slack, or Discord channel. Again, see point #1 above. 
6. Understand how gas works on different networksWhen using or interacting with a sidechain or non-Ethereum mainnet network, please keep in mind that transaction fees are always paid in the native token currency of the network, for example: 
   • You need BNB to pay gas fees on Binance On Polygon you would use MATIC
   Make sure you have enough native tokens if you planning to perform send or swap transactions.

If you have any question, you can contact our Customer Support Service to get answers. You are also guaranteed to get solution to any issue you may be having by contacting our Customer Support Team.