If you are experiencing battery issues with your Ledger Nano X, you can find solutions to the most common battery and charging issues in this article.
If you have any question, you can contact our Customer Support Service to get answers. You are also guaranteed to get solution to any issue you may be having by contacting our Customer Support Team.
Update your device
Updating your device to the latest firmware version can fix some battery-related issues. To make sure you have the latest firmware version installed on your device, complete the following steps:
- Check the firmware version on your Ledger Nano X.
- If the firmware version is outdated, update your device to the latest firmware version.
Most common battery issues
Battery charger issue – Unplug/plug USB cable
As a safety precaution, the device stops charging when it detects an error with the battery charger.
To fix the issue, make sure you have updated the firmware on your device. Follow this step-by-step guide to learn how to update your Ledger Nano X to the latest firmware version.
If your device is stuck on this screen and you are not able to update your device, please reach out to Ledger Support.
Error: Battery cannot charge
As a safety precaution, the device stops charging when it detects an error with the battery charger.
Note that you can dismiss the error message by pressing both buttons on your Ledger Nano X.
To fix the issue:
- Make sure you have updated the firmware on your device. Follow this step-by-step guide to learn how to update your Ledger Nano X to the latest firmware version.
- Connect your device via USB for 15 minutes to try to resume charging.
If the problem persists, please reach out to Ledger Support.
Temperature too high for charging
To protect the battery, the device stops charging when it detects an abnormally hot temperature.
Note that you can dismiss the error message by pressing both buttons on your Ledger Nano X.
If you are using your device in a hot environment or near heat sources, unplug your device and keep your device away from heat sources before trying again.
If the problem persists, please reach out to Ledger Support.
Temperature too low for charging
To protect the battery, the device stops charging when it detects an abnormally cold temperature.
Note that you can dismiss the error message by pressing both buttons on your Ledger Nano X.
If you are using your device in a cold environment, unplug your device and try again in a warmer environment.
If the problem persists, please reach out to Ledger Support.
Critical temperature – Shutting down
To protect the device, the device will automatically shut off when the temperature is too high or too low.
To fix the issue, make sure to keep your device away from very hot or very cold temperatures.
If the problem persists, please reach out to Ledger Support.
If you have any question, you can contact our Customer Support Service to get answers. You are also guaranteed to get solution to any issue you may be having by contacting our Customer Support Team.