Are you having Coinbase connection issues? Here are some troubleshooting steps to try if you are having any issues with your device.

Before You Begin

Make sure you have your 12-word recovery phrase (seed phrase)

Try the following steps:

1. Turn your mobile device off and then back on.
2. Switch from a WiFi network to phone data or vice versa.
   • This can be done through your phone settings
3. Update your device operating system.
   • This can be done through your phone setting
     • iOS
     • Android
4. Update your Coinbase mobile app to the current version.
   • This can be done through your respective app store
5. Clear your mobile app cache.
   • This can be done by accessing your phone settings > Coinbase app > clear cache on next launch
   • If the option isn’t available, uninstall and reinstall the Coinbase mobile app
6. Uninstall and reinstall the Coinbase mobile app.
   • This can done through your respective app store
7. Try accessing Coinbase.com through a mobile web browser.
   • This can be done by downloading a web browser app to your phone from your respective app store

Try the following steps:

1. Turn your device off and then back on again.
2. Update your device operating system.
   • This can be done through your device settings    
3. Clear your web browser cache and cookies.
4. Update your web browser.
5. Disable your web browser extensions.
6. Switch your browser to private mode (Incognito mode).
7. Try a different browser.

Note: Most of the actions above can be taken through your web browser menu.

Update your iPhone or iPad

Learn how to update your iPhone or iPad to the latest version of iOS or iPadOS.

You can update your iPhone or iPad to the latest version of iOS or iPadOS wirelessly.

If the update doesn’t appear on your device, use your computer to update your device manually. Learn how to update your device manually if you’re using a Mac with macOS Catalina or later, or if you’re using a Mac with macOS Mojave or earlier or a Windows PC.

Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
   
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don’t know your passcode, learn what to do.

If you get an alert when updating wirelessly

Learn what to do if you see an alert message while trying to update your device wirelessly.

Some software updates aren’t available wirelessly. VPN or proxy connections might prevent your device from contacting the update servers.

If you need more space when updating wirelessly

If a message asks to temporarily remove apps because the software needs more space for the update, tap Continue to allow apps to be removed. After installation is complete, those apps are automatically reinstalled. If you tap Cancel instead, you can delete content manually from your device to add more space.

Customize automatic updates

Your device can update automatically overnight while it’s charging.

Turn on automatic updates

1. Go to Settings > General > Software Update.
2. Tap Automatic Updates, then turn on Download iOS Updates.
3. Turn on Install iOS Updates. Your device will automatically update to the latest version of iOS or iPadOS. Some updates might need to be installed manually.

Install Rapid Security Responses

Rapid Security Responses deliver important security improvements more quickly, before they become part of other improvements in a future software update.

To get Rapid Security Responses automatically:

1. Go to Settings > General > Software Update.
2. Tap Automatic Updates.
3. Make sure that “Security Responses & System Files” is turned on.

If you don’t want Rapid Security Responses to be installed automatically, you can install Rapid Security Responses like software updates.

If you need to remove a Rapid Security Response:

1. Go to Settings > General > About.
2. Tap iOS Version.
3. Tap Remove Security Response.

You can reinstall the Rapid Security Response later, or wait for it to be installed permanently as part of a standard software update.

Upgrading to the latest version of iOS or iPadOS software provides the latest features, security updates, and bug fixes. Not all features are available on all devices or in all countries and regions. Battery and system performance may be influenced by many factors including network conditions and individual use; actual results may vary.

If you’re still having issues accessing Coinbase.com or the Coinbase mobile app, please contact Coinbase Support.

Check & update your Android version

You can find your device’s Android version number, security update level, and Google Play system level in your Settings app. You’ll get notifications when updates are available for you. You can also check for updates.

See which Android version you have

1. Open your phone’s Settings app.
2. Near the bottom, tap About phone  Android version.
3. Find your “Android version,” “Android security update,” and “Build number.”

Get the latest Android updates available for you

When you get a notification, open it and tap the update action.

If you cleared your notification or your device has been offline:

1. Open your phone’s Settings app.
2. Near the bottom, tap System  System update.
3. You’ll see your update status. Follow any steps on the screen.

Get security updates & Google Play system updates

Most system updates and security patches happen automatically. To check if an update is available:

1. Open your device’s Settings app.
2. Tap Security.
3. Check for an update:
   • To check if a security update is available, tap Google Security checkup.
   • To check if a Google Play system update is available, tap Google Play system update.
4. Follow any steps on the screen.

When you’ll get Android updates

Update schedules vary by device, manufacturer, and mobile carrier.

• If you have a Pixel phone, learn when you’ll get updates.
• If you have another Android device, contact your manufacturer or carrier for info.

Important: Older devices can’t always run newer Android versions.