Why is my vault withdrawal pending?
In order to provide increased security, the Coinbase vault requires verification from the 2 email addresses that were associated with the vault when it was created, as well as a 48-hour waiting period after the withdrawal has been approved by both email addresses, before the transfer from the vault will take place.
If you have any questions, you can contact our Customer Support Service to get answers. You are also guaranteed to get the right solution to any issue you may be having by contacting our Customer Support Team.
Waiting to Clear
If your vault withdrawal is “Waiting to clear,” then you have successfully completed all approvals for the withdrawal and just need to wait for the remainder of the 48-hour waiting period to complete before the withdrawal will process successfully.
Pending Approval
If your vault withdrawal is “Pending Approval,” it means that one or both of the email addresses associated with the vault have not approved the withdrawal and the 48-hour waiting period will not start for the withdrawal until that has been done.
The first approval can be done directly from within your Coinbase account by going by going to the Portfolio page, clicking on the Vault, and then clicking on the transaction in question. You will then click Approve Withdrawal. If this button is not there, you have already completed the approval for the primary email address.
The second approval will need to be given by accessing the secondary email address associated with the vault. If you’ve forgotten which email address this is, you can find a redacted version of it by going to the vault and clicking Vault details towards the top of the page, which should provide some clue as to which email address it is.
Confirmation Email
When you created the withdrawal, an email was sent to the secondary email address on the vault. This email will contain a link that says Approve withdrawal, which you will need to click in order to give the second confirmation.
The email may take up to 10 minutes to arrive, depending on your email provider. If you have not received the email after 10 minutes, check your spam, junk, or trash folders to see if it was accidentally deleted or filtered as spam. You may need to whitelist the “@coinbase.com” domain name with your email provider as well to ensure emails are received properly.
Additionally, if you are using an email provider like Hotmail or Outlook, you may need to disable safelinks (or a similar feature) in order to approve the link. Please consult your email provider for further assistance if you need help disabling this feature.
If you still have not received the confirmation email, or received it but deleted it before clicking the link to approve the withdrawal, you will need to cancel the vault withdrawal and start it again. Doing this will invalidate any previous withdrawal approvals and links to approve via email, and will require you to follow the steps above again in order to approve the withdrawal from both email addresses associated with the vault.
If you have lost access to one or both emails associated with a vault that has funds in it, please contact us for further assistance.
Why is my transaction pending?
This article is about transactions sent to or from your Coinbase primary balance. Learn about pending purchases or bank deposits here.
Incoming transactions show up in your account almost instantly but show as Pending until there have been enough network confirmations.
Once a transaction is confirmed, it will show Completed, indicating that the transaction can’t be reversed and the funds can be withdrawn.
Coinbase runs its own digital currency nodes that communicate with the rest of the network. When you initiate a transaction, we broadcast it to the rest of the network so it can be confirmed.
Our nodes may lose sync with the rest of the network for short periods of time, which can cause transactions to remain Pending longer than normal. Usually the delay is under an hour and the transaction will eventually go through normally.
Occasionally, transactions aren’t accepted by the rest of the network and therefore are never considered to be confirmed.
Common causes of unconfirmed transactions
- Sending a very small amount with insufficient fees
All bitcoin transactions require a miner fee to be confirmed by the bitcoin network. When sending bitcoin you will be prompted to add a miner fee to make sure the transaction gets confirmed. If an insufficient fee is included, your transaction may never confirm. - Double-spending the same coins
If two transactions try to spend the same coins, one of them will never be confirmed by the network. Normally, this shouldn’t occur with transactions generated by Coinbase because our backend systems are designed to prevent it. - Spending unconfirmed coins
If you’re trying to spend coins that are still Pending in your account, your transaction won’t generate until the coins confirm. - High network volume
Sometimes there’s a high volume of digital currency being sent globally, and there are more transactions than there is space available in each new block to include the transaction.
Pending phone send transactions
If you’ve initiated a send to a recipient’s phone number and the transaction is in a pending state, it means the recipient hasn’t accepted it yet.
You can cancel the payment to return the funds to your account by following the steps below. This process can only be completed via the web (not the mobile app).
- Go to Coinbase.com using a web browser on your desktop, laptop, tablet, or smartphone.
- Log in to your account and select the asset of your pending transaction.
- Locate and select the pending transaction to display the Cancel payment option.
- Select Cancel payment.
Once the transaction is canceled, the funds will be available again in your balance.
If funds aren’t accepted by the recipient within 30 days of the send, they’ll be returned to your account.
Why is my cryptocurrency send delayed?
Coinbase may delay cryptocurrency transactions sent from your Coinbase account if we suspect that you did not authorize the transaction.
If you DID NOT authorize the transaction:
- Immediately disable sign-in on your Coinbase account using the link in the delay notification email
Note: You can cancel the transaction at any time during the delay period.
If you DID authorize the transaction, do one of the following:
- Take no action and the transaction will complete within 72 hours.
- Accelerate the withdrawal by completing ID verification, including taking a photo of your face. This step must be completed to accelerate every delayed withdrawal or send, even if you already have an approved ID and selfie uploaded. Once the process has completed, your transaction will be sent.
- From the Coinbase website, go to your transaction history, find the transaction in question, select Actions, then Accelerate Withdrawal.
- Use the Cancel button to cancel the transaction if you no longer wish to withdraw or send. You can create a new transaction by using an email or cryptocurrency address you’ve sent to in the past.
If you cannot complete the ID verification process, you will have to wait 72 hours for the send to initiate.
Please contact us if you ever see any suspicious activity on your account.
Check Transaction Status
How long does it take to process my transaction?
It depends. If the network is congested or if you selected a speed or elected to pay a lower gas fee that would not allow for the immediate execution of your transaction it could take some time for it to go through.
How do I view the status of a transaction?
Once you have completed a transaction, you can check the status by selecting ‘view transaction’ on the confirmation page. From there you will see your pending transaction.
You can also check on the status of a transaction by going to the transaction page in your wallet and reviewing the pending section.
To get more details about the transaction status, you can search for the transaction using
a blockchain or block explorer, which is an analytics platform for observing transactions and wallet addresses on the blockchain. Ethplorer and Etherscan both allow you to view transactions on the Ethereum blockchain.
You can search for your transaction by copying the transaction hash or hash ID from the pending section of your dapp wallet and pasting it into the search box of Ethplorer or Etherscan.
A transaction hash is a unique string of characters that is given to every transaction that is verified and added to the blockchain.
If your transaction hash shows up on the explorer, you will be able to view whether its status is set to ‘pending’ or ‘success’ which means the transaction has successfully been confirmed on the blockchain. If your transaction does not show up on the explorer, it means that it has not yet been picked up by nodes on the network.
How do I speed up or cancel a transaction?
If the transaction is stuck in ‘pending’ for a long period of time, you can either speed up or cancel your transaction using the buttons present on the transaction page in your wallet.
Do not reset your wallet if you still see the transaction pending on the blockchain explorer!
Instead, try speeding up or canceling the transaction.
If these options do not work, you can also cancel a pending transaction by sending a new transaction of 0 ETH to yourself. This solution increases the priority of the latest transaction in the queue, effectively removing the old one. You can view more details on how to cancel a pending swap here.
How long does a sell or cashout (withdrawal) take to complete?
Selling or cashing out using ACH or SEPA banking process:
US Customers
When you place a sell order or cash out USD to a US bank account, the money usually arrives within 1-5 business days (depending on cashout method). The delivery date will be shown on the Trade Confirmation page before your order is submitted. You can see when the funds are expected to arrive on your History page. If you reside in one of the states that supports the Coinbase USD balance, sells into your USD balance will occur instantly.
European Customers
Since your local currency is stored within your Coinbase account, all buys and sells occur instantly. Cashing out to your bank account via SEPA transfer generally takes 1-2 business days. Cashout by wire should complete within one business day.
United Kingdom Customers
Since your local currency is stored within your Coinbase account, all buys and sells occur instantly. Withdrawing to your bank account via GBP bank transfer generally completes within one business day.
Canadian Customers
You can sell cryptocurrency instantly using PayPal to move funds out of Coinbase.
Australian Customers
You can sell cryptocurrency instantly to a linked bank account.
Singaporean Customers
You can sell cryptocurrency instantly to a supported credit or debit card.
Selling or withdrawal using PayPal:
Customers in the US, Europe, UK, and CA, will be able to withdraw or sell cryptocurrency instantly using PayPal.
How to Check Available Balance on Coinbase Pro
What is an available balance?
Your available balance is how much you can withdraw or transfer immediately out of your Coinbase Pro account. It’s directly related to purchasing crypto or depositing fiat currency using a linked bank account. For security reasons, you will not be able to immediately withdraw fiat deposited using a linked bank account or send crypto purchased with such funds off of Coinbase Pro (we call this “withdrawal availability”). Wire transfers and debit card purchases do not affect your withdrawal availability, but are subject to any existing holds on your Coinbase Pro account.
What does “funds on hold” mean?
Funds on hold is the fiat currency value of your recent bank deposits and crypto purchased with those deposits. This total amount will always be represented in fiat, regardless of whether you deposited funds or purchased crypto. Before confirming a bank deposit or crypto purchase with such funds, Coinbase will always tell you when those funds or crypto will be available to send off of Coinbase Pro or withdraw to your bank. The amount of funds will be calculated based on many factors, which include your account history, payment activity, and transaction history.
How is my available balance calculated?
Your available balance is your total account value minus your funds on hold.
Are crypto value increases affected by the holding period?
No. Any increase in value of cryptocurrency does not affect your withdrawal availability.
Are wire transfers or debit card purchases subject to withdrawal availability?
Yes. Your purchases or deposits are subject to any existing restrictions on the account, regardless of which payment method you used. In general, debit card purchases or wired funds from your bank to your Coinbase Pro USD wallet do not affect your withdrawal availability—if no restrictions exist on your account, you can use these methods to purchase crypto to send off of Coinbase immediately.
My withdrawal availability time frame hasn’t expired and I want to withdraw funds immediately, what do I do?
You can still buy, sell, and trade within Coinbase. However, you will need to wait until any existing Coinbase Pro account holds or restrictions have expired before you can withdraw funds to your bank account. Withdrawal-based limit holds typically expire at 4 pm PST on the date listed.
Do I have to wait for funds to be withdrawable to transfer between my Coinbase and Coinbase Pro accounts?
Yes. If you deposit funds to Coinbase from your bank account, or buy crypto instantly, you will have to wait until your withdrawal availability time frame has expired before moving those funds to Coinbase Pro. When you try to deposit USD to Coinbase Pro from your Coinbase USD wallet, you will see an Available for Deposit amount. This Available for Deposit amount is how much you can transfer immediately.
You can always deposit USD directly from your bank account to your Coinbase Pro USD wallet—this does not affect your withdrawal availability.
Why does a sell take so long?
Sell your digital currency instantly
For eligible customers, when digital currency is sold using a linked PayPal account as the Payout Method, the funds are credited instantly. You’ll wait seconds instead of days to receive your money.
US Customers
For US customers, Coinbase uses the ACH bank transfer system for transfers to your bank account. The ACH bank transfer system typically takes 3-5 business days to complete after initiating a sell or withdrawal. Coinbase will deduct the balance from your source of funds and begin the bank transfer immediately.
Business days
“Business days” means Monday–Friday, 9am–5pm. Bank holidays and weekends are not counted as business days. When you place an order in the evening, the ACH transfer is not started until the following business day. Your transaction details will always show the estimated completion date of your order taking all these factors into account.
ACH transfers usually complete by the end of the business day – 11:59 PM PT, as Coinbase is based in San Francisco, CA.
European Customers
Since your local currency is stored within your Coinbase account, all buys and sells occur instantly. For more information on the timing of deposits and withdrawals, please see How long do international deposits and withdrawals take?
Available balance
What is an available balance?
Your available balance is how much you can cash out or transfer immediately out of your Coinbase account. It’s directly related to purchasing crypto or adding cash in local currency using a linked bank account.
For security reasons, you won’t be able to immediately cash out your local currency using a linked bank account or send crypto purchased with such funds off of Coinbase (we call this “cashout availability”). Wire transfers and debit card purchases do not affect your availability to cash out but are subject to any existing holds on your Coinbase account.
What does “funds on hold” mean?
Funds on hold is the local currency value of your recent cashouts and any crypto purchased with those cashouts. This total amount will always be represented in local currency, regardless of whether you cashed out or purchased crypto.
Before confirming a cashout or crypto purchase with such funds, Coinbase will always tell you when those funds or crypto will be available to send off of Coinbase or cash out to your bank. The amount will be calculated based on many factors, which include your account history, payment activity, and transaction history.
Note: Coinbase Support cannot reduce the holding period for “funds on hold.”
What does “collateral” mean?
Coinbase uses the term “collateral” to refer to a borrower’s BTC funds, equal to the US dollar value of the loan at the time of loan origination, that Coinbase “locks up” in order to secure the loan. If a monthly payment is missed, Coinbase will sell off just enough of this BTC collateral to repay the missed payment.
How is my available balance calculated?
Your available balance is your total account value minus your funds on hold.
Are crypto value increases affected by the holding period?
No. Any increase in value of cryptocurrency does not affect the availability of your cashout amount.
Are wire transfers or debit card purchases subject to availability of my cashout?
Yes. When you complete a purchase or add cash, the transaction is subject to any existing restrictions on the account, regardless of which payment method you used.
In general, debit card purchases or wired funds from your bank to your Coinbase US dollar balance do not affect your availability to cash out—if no restrictions exist on your account, you can use these methods to purchase crypto to send off of Coinbase immediately.
My cash out availability time frame hasn’t expired and I want my funds immediately, what do I do?
You can still buy, sell, and trade within Coinbase. However, you’ll need to wait until any existing Coinbase account holds or restrictions have expired before you can cash out with your bank account. Withdrawal-based limit holds typically expire at 4 pm PST on the date listed.
Do I have to wait for cash out availability before transferring to Coinbase Pro from my Coinbase US dollar balance?
Yes. If you add cash to Coinbase from your bank account, you’ll have to wait until your availability to cash out has expired before moving those funds to Coinbase Pro. When you try to add cash to Coinbase Pro from your Coinbase US dollar balance, you’ll see an Available to add cash amount, which is how much you can transfer immediately.
You can always add cash directly from your bank account to your Coinbase Pro US dollar balance—this does not affect your cash out availability.
If you have any questions, you can contact our Customer Support Service to get answers. You are also guaranteed to get the right solution to any issue you may be having by contacting our Customer Support Team.